Privacy Policy

Privacy Policy

Last updated: October 2025

Welcome to YUNE — a luxury press-on nail brand redefining effortless elegance in South Africa.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

1. Information We Collect

We may collect and process the following information:

1.1 Personal Information You Provide

  • Your name, email address, phone number, and delivery address when placing an order.
  • Payment details (processed securely via third-party providers; we do not store your card information).
  • Account information if you create a YUNE customer profile.
  • Any messages or feedback submitted via our website, email, or social media.

1.2 Automatically Collected Information

When you visit yune.co.za, we may automatically collect:

  • Device type, browser type, and operating system.
  • Pages you view, links you click, and time spent on our site.
  • General location data (city/region) for analytics and order tracking.

2. How We Use Your Information

Your information helps us:

  • Process and deliver your orders quickly and accurately.
  • Communicate order updates, tracking links, and customer support responses.
  • Improve your experience by personalizing product recommendations.
  • Send exclusive offers, promotions, or updates (only if you’ve opted in).
  • Maintain compliance with legal and tax obligations.

3. How We Share Your Information

We only share your information with trusted service providers that enable our operations, such as:

  • Courier partners (e.g., Aramex, The Courier Guy) for delivery.
  • Payment gateways (e.g., PayFast, PayStack, or Shopify Payments) for secure transactions.
  • Marketing and analytics tools (e.g., Meta, TikTok, Google Analytics) for performance insights.

We do not sell, rent, or trade your personal data to third parties — ever.

4. Data Storage & Protection

  • We store your data securely through encrypted servers and SSL technology.
  • Only authorized personnel have access to customer information.
  • We retain your data only as long as necessary for legal, accounting, or customer service purposes.

5. Your Rights Under POPIA

You have the right to:

  • Request access to the personal data we hold about you.
  • Ask us to correct or delete inaccurate information.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise these rights, contact us at:
📩 privacy@yune.co.za

6. Cookies & Tracking

YUNE uses cookies and similar tracking technologies to:

  • Improve website functionality and performance.
  • Personalize browsing and product recommendations.
  • Measure traffic and marketing effectiveness.

You can manage or disable cookies through your browser settings at any time.

7. Email & SMS Marketing

With your permission, we may send marketing emails or SMS messages about new collections, exclusive offers, and early access launches.
You may opt out at any time using the “Unsubscribe” link or by replying “STOP.”

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in technology, law, or our business practices.
Updates will be posted on this page with a new “Last Updated” date.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — including satisfying any legal, accounting, or reporting requirements.
If you request account deletion or data removal, we will safely delete or anonymise your data, unless required by law to retain certain information (e.g. tax or fraud prevention records).

10. Security of Your Information

We take the security of your personal data seriously and use appropriate technical and organisational measures to prevent loss, theft, or unauthorised access.
This includes secure hosting, SSL encryption, and restricted employee access to sensitive information.
However, no internet transmission is completely secure, and you provide your data at your own risk.

11. Cookies and Tracking Technologies

YUNE uses cookies to improve your browsing experience, remember your preferences, and deliver relevant advertisements.
You can choose to disable cookies through your browser settings, though this may affect site functionality.
Types of cookies we use:

  • Essential Cookies: Required for basic site functionality.
  • Analytics Cookies: Help us understand website performance and customer preferences.
  • Marketing Cookies: Used for personalised advertising across platforms.

12. Third-Party Links

Our website may contain links to other websites. Once you leave YUNE’s site, we are not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies.

13. Your Rights (POPIA & GDPR Compliance)

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion (“the right to be forgotten”).
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your data has been misused.

Contact Information Regulator:
📧 inforeg@justice.gov.za
🌐 www.justice.gov.za/inforeg

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The updated version will always be available on yune.co.za, and the “Last Updated” date will be revised accordingly.

Last updated: October 2025

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📩 Email: hello@yune.co.za
🌐 Website: www.yune.co.za
📍 Location: Johannesburg, South Africa